Please inspect your order as soon as it arrives and report any problem within 48 hoursof delivery. After that window we may not be able to process a return, for hygiene reasons and because of production batch limits.

• The product is damaged, broken or leaking from transit
• You received the wrong model, flavour or quantity
• The packaging is damaged enough that the product cannot be used normally
• Your order arrived incomplete

1. Photograph the product, the parcel and the waybill (with the tracking number clearly visible)
2. Contact our team on the Contact Us or email fanz4945@gmail.com and include your order number and the photos
3. We review and reply within 1–2 business days
4. We send a replacement or issue a refund by the agreed method

• Products that have been activated, used, or had the packaging seal broken, for hygiene reasons
• Damage caused by misuse, dropping, or modification by the user
• Products reported more than 48 hours after delivery

Once a refund is approved, the money is returned by the agreed method within 3–7 business days. How long it takes to reach your account depends on your payment provider.